1. Introduction

Welcome to Mike's Cleaning & Organizing. These Terms of Service ("Terms") outline the rules and regulations governing the use of our services (referred to as the "Service") provided by Mike's Cleaning & Organizing ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Services.

2. Service Description

Our Service includes residential and commercial cleaning and organizing services offered to individuals, businesses, and households. We aim to provide a thorough and professional cleaning experience tailored to meet the specific needs of each client.

3. Booking and Cancellation

To schedule a cleaning service, clients must book an appointment through our website, phone, or email. We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide timely notice may result in a cancellation fee of $89.00. Same-day cancellations may result in a cancellation fee of 100% of the service rate as quoted on the website booking tool.

4. Service Limitations

While we strive to provide the best possible services, there may be limitations due to factors such as time constraints, the condition of the property, or safety concerns. We reserve the right to refuse or terminate services if we deem it necessary for any reason.

5. Payment Terms

Payment for our services is due upon completion of the appointment, unless otherwise agreed upon in advance. We accept cash, credit/debit cards, or other agreed-upon methods of payment. Late payments will incur additional fees: a $35 late fee will be charged if payment is five days past due, and an additional $10 will be charged for each subsequent day. Please note that there are no refunds once the service has been rendered. Any amounts paid by the us to a third party in an effort to obtain payment for an overdue debt shall be added to the original invoice and shall be the responsibility of the client.

You will be charged for the services provided based on the hourly or fixed rate agreed upon either verbally or in writing, using the card you provided us with during booking the service, either online or on the phone.

Pre-Authorization Charges: We may pre-authorize charges for services rendered. Please note that pre-authorization charges may appear on your account statement; however, the actual charge will be determined based on the exact time of service completion. Any pre-authorization charges will be reconciled with the final invoice, and you will only be charged for the actual duration of the service provided.

6. Service Charges

Clients shall be charged for the services provided in accordance with the agreed-upon rates and terms. All charges will be processed using the payment method provided at the time of booking. In the event of any discrepancies or issues with the charges, clients must notify us immediately to resolve the matter.

7. Fixed Rate Bookings

If the client has booked our Services at a fixed rate and the condition of the premises is determined by us to be in a very poor state requiring extensive service, the company reserves the right, at its sole discretion, to either decline to provide the service or to convert the booking to an hourly service rate. The determination of the condition of the premises and the necessity for extensive service shall be made solely by us.

8. Estimates and Time Limits

An estimate is provided to clients either over a recorded phone call or via the online booking tool, offering a general projection of the duration the service providers will spend at the client's location. This estimate does not constitute a guarantee that all services will be completed within the projected timeframe, as the actual duration may vary due to various factors. The client will be billed solely for the actual time the service providers spend performing the services. In instances where the client books online under an hourly pricing method and does not establish a specific time limit during the checkout process, the client acknowledges and agrees that the service providers may require additional time as necessary. Any extension of the service time beyond the initial estimate will be conducted only after obtaining the client’s explicit approval. However, if a client elects to book a service and expressly limits the service duration during the booking process, the company is not responsible and cannot guarantee that all areas or tasks will be completed within that limited timeframe.

9. Missed Areas and Quality Guarantee

If our cleaning team fails to adequately address certain areas during a service, we will send them back to rectify the missed areas free of charge, provided that the client notifies us within 12 hours after the completion of the cleaning.

10. Scope of Service

Our cleaning team will only perform tasks within the scope of the selected service. Any additional requests may incur extra charges and must be agreed upon in advance.

11. Liability Waiver

While we take the utmost care in providing our cleaning services, we cannot guarantee the complete removal of all stains, dirt, or allergens. We are not liable for any damages to property or possessions that occur during the cleaning process unless caused by our gross negligence or willful misconduct. The client holds us harmless and waives any liability for any missing, broken, or damaged items.

12. Feedback and Concerns

We welcome feedback from our clients to help us improve our services. If you have any concerns or complaints, please contact us promptly so that we may address them accordingly.

13. Call Recording

Please be aware that all calls to and from our service representatives are recorded for quality assurance, training purposes, and to ensure the accuracy of information provided.

14. Modifications to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our Service after the posting of changes constitutes acceptance of those changes.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at info@mikescorp.com